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Our Shipping Policy

Our goal is to ship within 48 hours (2 business days). We ship throughout the continental United States using UPS GROUND SERVICE. Smithfield and The Peanut Shop of Williamsburg products are shipped using UPS GROUND AND UPS SUREPOST. UPS EXPRESS SERVICE (2nd Day Air) is available for Smithfield and The Peanut Shop of Williamsburg products that include shipping and must be selected on the product page. We ship Monday - Friday. We cannot ship to AE addresses. Expedited shipping only speeds up shipping time after a package is shipped out. Although our goal is to ship within 48 hours (2 business days), during holidays, it may take up to 4 - 5 business days before an order is shipped. UPS delivers Monday - Friday. Saturday delivery is possible with items that are shipped UPS SUREPOST. Items identified as Perishable items from Smithfield or The Peanut Shop are only shipped on Mon. and Tues.We can not be responsible for shipping delays caused by UPS. If UPS EXPRESS shipping is chosen and the item is not shipped correctly, we cannot be responsible for shipping warehouse errors, however, the expedited shipping cost will be refunded. We cannot be responsible for loss or spoilage of items shipped to improper addresses or where no one is available to accept delivery.

Please email us immediately (within one week) if a package is not delivered after it has shipped (been scheduled for delivery) so we can contact UPS to due an inquiry. Inquiries need to be made within 10 days after scheduled delivery. Refunds are only made after UPS investigations.

Shipping charges are calculated and are based on the weight of your purchase and shipping destination. We just pass along the actual shipping and a minimal handling fee. Some items are shipped directly from our suppliers. We monitor these orders to ensure that they have been sent to you in a timely manner. Should you ever have any questions contact customerservice@thevirginiamarketplace.com. The various shipping cost options can be calculated and the shipping costs based on your requested option will be displayed in the shopping cart. This will give you the shipping costs without obligation to purchase. We cannot be responsible for shipping delays caused by weather or incorrect addresses. Please double check your shipping addresses.

Please be certain of your address before ordering! Incorrect addresses will cause a delay in delivery and will result in a $15.00 fee for the correction, which will appear on your credit card statement as a separate charge. Make sure you include a correct telephone number and apartment or suite numbers if applicable.

If a gift is returned to us because of an address problem, we will reship the gift to you or a corrected recipient address. You will be charged for the return shipping fee and additional shipping fees.

If Express Shipping is selected for a 1 day delivery zone, we will expediate processing of your order getting out but cannot shorten the number of transit days. Please see the UPS Shipping Maps below to determine the number of transit days for your order. Some Smithfield items labeled perishable are shipped from Warehouse B. Please call if you have any questions about transit time.


HOW TO TRACK YOUR ORDER

Orders shipped via UPS can be tracked online at www.ups.com using the tracking number we provide you when your order ships.

LOCAL PICKUP

If you live in the Charlottesville, VA area call 978-7459 for local pickup of in-stock orders over $25.00. Local pickup is not available for Smithfield and The Peanut Shop items when price includes shipping. It is also not available for Rowena's gourmet cakes that are shipped directly from the vendor.

When you call we will give you a free shipping code you can use to order in-stock items and arrange a pickup time. Large orders may qualify for free delivery. If you wish, we can place the order for you.


MULTIPLE SHIPPING ADDRESSES

Register for one time entry of your personal information. Place a separate order for each shipping destination. For each order, select "change" next to shipping address. You can then select a shipping from your address book or choose "new shipping address" to add a new address. These shipping addresses are stored in your personal address book and can be selected from it for quick ordering in the future. Please note, your billing address is the address where your credit card statement is sent.

INDIVIDUAL VENDOR SHIPPING POLICIES

All SMITHFIELD and THE PEANUT SHOP (only products that include shipping) products are shipped UPS STANDARD unless perishable shipping requirements apply and the UPS shipping costs are included in the price. Allow for 2-3 buisness days for processing. Please allow 5-10 business days for standard delivery.
Express shipping rates are in addition to the Standard Ground Rate shipping and your order will arrive 2-3 business days after shipment.
Perishable items are shipped UPS on Monday and Tuesday. 
These must be refrigerated or frozen upon receipt. We will not be responsible for loss or spoilage of items shipped to improper addresses or where no one is available to accept delivery.

Summer Shipping Policy

During the heat of the summer months, some nonperishable products are shipped so as not to sit in warehouses over the weekend to insure the best quality. Shipments to western states that are in the UPS 5 day delivery zone will require EXPRESS DELIVERY to ensure maximum quality. If you have any questions about delivery time for your state or call us at 434-978-7459 or 1-800-985-3394.

A special note on packing perishable items - Very perishable items, such as smoked hams and turkeys, will be shipped frozen, in sturdy and reusaable styrofoam coolers to keep items cold. Multiple shipping items to one address may be shipped in a single container. Perishables are only shipped on Monday and Tuesday. If you have any questions about delivery time for your state call us at 434-978-7459 or 1-800-985-3394. All items that are perishable are labeled perishable on their product description page.

2016 Holiday Cut Off Dates

For arrival by:

UPS Standard

Delivery 3-8 bus. days12

UPS Two Day
Guaranteed Delivery1
 

Super Bowl

Sunday, Feb.2

Jan. 22

Jan. 25

Valentine's Day

Thurs., Feb. 14

Feb. 5

Feb. 8

Easter

Sun., March 27

March 16 West Coast
March 26 East Coast

March 23

Mother's Day
Sun., May 8

May 1 West Coast 
May 12 East Coast

May 12

Memorial Day
Mon., May 30

May 23 West Coast
May 20 East Coast

May 20

Father's Day
Sun., June 19

June 6  West Coast
June 10 East Coast

June 10

Fourth of July

Mon., July 4

June 22 West Coast
June 30 East Coast

June 30

Labor Day
Mon., Sept 5 

Aug 25 West Coast
Aug. 30 East Coast 

Aug. 29

Thanksgiving
Thurs., Nov. 24

Nov. 14 West Coast 
Nov. 20 East Coast

Nov. 20

Hanukkah
Sun. Dec. 25                 

Dec. 15 West Coast
Dec. 18 East Coast

Dec. 19

Christmas Day
Sun., Dec. 25

Dec. 15 West Coast
Dec. 18 East Coast

Dec. 19

New Year's Day
Sun., Jan 1

Dec. 15 West Coast 
Dec. 27 East Coast

Dec. 26

1All perishable items are processed in 1-2 business days and shipped on Mon. to Tues. only to arrive during the week. Please order accordingly.

Holiday and Event Ordering & Shipping

Delicious hams, gourmet chocolates, and distinctive Southern foods are the perfect way to celebrate special events, like graduations, and to honor a special person on their special day, like Dad on Fathers Day, or just to have a gathering of friends and family.

To make sure your order arrives in time for the special day, please make sure you order early enough and consider the following information:

Please understand that orders placed today are shipped after verifying credit cards, fulfilling the orders, packing and shipping, etc. Please keep these processing requirements in mind when choosing your preferred arrival date and shipping method as part of your shopping session.

  • Please allow 5-10 working days (M-F) for delivery of NON-PERISHABLE items via UPS Standard Service. Smithfield's PERISHABLE items are shipped on Monday and Tuesday only, so they are delivered to you by Friday and don't sit in UPS warehouses over the weekend.
  • See the map below to calculate delivery time for a package shipped by UPS Ground from The Virginia Marketplace.

 

 


UPS Ground Shipping Map for The Virginia Marketplace

UPS Ground Shipping Map for The Peanut Shop of Williamsburg Items That Include Shipping in the Price




UPS Ground Shipping Map for Smithfield Selections from Warehouse "B"

 
 

Thanksgiving Day is Nov. 23
for Fast Checkout and Personal Address Book

Orders to
Multiple
Addresses Need to be in
Separate Orders
or Call For Help
Need More Than One of the Same Basket, Call for Availability
800-985-3394

Customized Gift Services- Gift Wrapping, Free Gift Enclosure Include Gift Message in the
Gift Message
Box in the Checkout

Corporate Gift Services

Calculate Shipping Costs in Shopping Cart Before Checkout

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