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Our Return Policy

Order Cancellation

All orders placed on our site are filled and shipped within one to two business days. If you wish to cancel your order, email us as soon as possible at customerservice@thevirginiamarketplace.com. Once an order is placed with our vendors or shipped, we cannot cancel your order. If the order is for a future date and you wish to cancel it, we will do our best to cancel the order for a $10.00 processing fee ($15.00 for gift baskets) which will be deducted from your refund. If a package is undeliverable and can be reshipped, there is a new shipping fee. If it is not possible to reship there is $10.00 ($12.00 for gift baskets) restocking fee. The shipping fee and restocking fee will be deducted from your refund.

If an order is damaged or lost by UPS, you can either have us reship your order or cancel your order once it is officially declared damaged or missing by UPS after an investigation. 
We are not responsible for delays in delivery once a package is with UPS.

How to Return or Exchange a Purchase

Customer satisfaction is our prime motive. In the unlikely event that an item you purchased is damaged or defective, we will replace or refund your purchase if it is eligible. Otherwise, food items and food gift baskets are not returnable.

REVIEW YOUR ORDER AND SHIPPING ADDRESS before placing your order. You are responsible for an order once it is submitted. We are not responsible for orders placed incorrectly.

If an order is damaged or lost by UPS, you can either have us reship your order or cancel your order once it is officially declared damaged or missing by UPS after an investigation. 

Perishable and NonPerishable Products

If an item you have purchased from us is damaged or defective, please email us immediately (no later than within 2 weeks of receipt) at customerservice@thevirginiamarketplace.com with a written explanation.  Defective or damaged products must be returned in the original packaging to qualify for a refund or replacement. Please do not return any product to us without our written approval. Please keep the product and the original packaging. Please mail the item in its original packaging, the written approval and the packing slip to the address on the written approval promptly within 2 weeks of receipt.

Smithfield and The Peanut Shop Products

If an item you have purchased from us is damaged or defective, please email us immediately (no later than within 2 weeks of receipt) at customerservice@thevirginiamarketplace.com with a written explanation. Defective or damaged products must be returned in the original packaging to qualify for a refund or replacement. Genuine Smithfield Hams and Country hams are very salty and are not appropriate for everyone's taste. No refunds or credits will be issued for the salty nature of this product. Please do not return any product to us without written approval. We will respond with a proper resolution. If you are due a credit from us, we will issue you a return promptly. You are responsible for an order once it is submitted. We are not responsible for orders placed incorrectly.

If an order is damaged or lost by UPS, you can either have us reship your order or have us cancel your order once it is officially declared damaged or missing by UPS. We are not responsible for delays in delivery once a package is with UPS.
 
 

Thanksgiving Day is Nov. 23
for Fast Checkout and Personal Address Book

Orders to
Multiple
Addresses Need to be in
Separate Orders
or Call For Help
Need More Than One of the Same Basket, Call for Availability
800-985-3394

Customized Gift Services- Gift Wrapping, Free Gift Enclosure Include Gift Message in the
Gift Message
Box in the Checkout

Corporate Gift Services

Calculate Shipping Costs in Shopping Cart Before Checkout

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US $20.00

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US $44.00


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